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Exam Number : ITILFND-V4
Exam Name : ITIL 4 Foundation
Vendor Name : EXIN
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The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled
services, to provide them with an understanding of the common language and key concepts, and to show them
how they can Improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the
qualification will provide the candidate with an understanding of the ITIL 4 service management framework and
how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall
and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be
awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4
higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts
of the ITIL framework in context.
Material allowed None This is a ‘closed book exam. The ITIL Foundation publication, ITIL 4
edition, should be used for study, but is NOT permitted to be used in the exam.
Exam duration : 60 minutes Candidates taking the test
in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Number of marks : 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark : 26 marks You will need to get 26 questions correct (65%) to pass the exam.
Level of thinking Blooms levels 1 & 2 “Blooms level” describes the type of thinking needed to answer the
question. For Blooms level 1 questions, you need to recall information about the ITIL 4 service management framework. For Blooms 2 questions, you need to show understanding of these concepts.
Question types Classic, Negative, Missing word, & List
The questions are all ‘multiple choice.
For the ‘standard questions, you have a question and four answer options.
‘Negative questions are ‘standard question in which the stem is negatively worded.
For the ‘missing word questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list questions, there is a list of four statements and you have to select two correct statements from the list.
The table below gives a summary of the concepts that are tested in the exam, and the main parts of the
manual in which these are described. The book references refer to the section stated, but not the
subsections within that section, unless stated. The verb for each test
criterion indicates the Blooms
level (BL): ‘Recall/‘Define indicates Level 1 basic recall and recognition, ‘Describe/‘Explain, indicates
Level 2 understanding/comprehension.
1.1 Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor
1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty
1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
2.1 Describe the nature, use and interaction of the guiding principles
2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 – 4.3.1.4)
b) Start where you are (4.3.2 – 4.3.2.3)
c) Progress iteratively with feedback (4.3.3 – 4.3.3.3)
d) Collaborate and promote visibility (4.3.4 – 4.3.4.4)
e) Think and work holistically (4.3.5 – 4.3.5.1)
f) Keep it simple and practical (4.3.6 – 4.3.6.3)
g) Optimize and automate (4.3.7 – 4.3.7.3)
3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)
5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support
6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)
6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 – 5.2.15.1)
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OpenAI's GPT-4 Just Smoked Basically Every Test and test Anyone's Ever TakenHot damn! Freak OutOpenAI's GPT-4 is officially here — and the numbers speak for themselves. Hot on the heels of its announcement, OpenAI has released a bunch of stats about its even-more-powerful new large language model — and reader, we're both spooked and skeptical in equal measures. According to a new white paper, the algorithm got incredibly good scores on a number of exams including the Bar, the LSATs, the SAT's memorizing and Math tests, and the GRE. To put these high scores in perspective, it's important to look at the average scores for all the exams GPT-4 appears to have aced. For instance, the LLM got a 163 out of 180 on the LSAT, which is more than ten points higher than the median score of 152 (per the Princeton Review) and, perhaps even more remarkably, almost twice as good as its predecessor, GPT-3. Limiting FactorsWhile these stats — which, to be very clear, were released by OpenAI itself and were undoubtedly tailored to make the LLM look as impressive as possible — are indeed stunning, the firm also admitted that its latest LLM is still suffering from the same drawbacks as its predecessors. "Despite its capabilities, GPT-4 has similar limitations as earlier GPT models," OpenAI noted on its website. "Most importantly, it still is not fully reliable (it 'hallucinates' facts and makes reasoning errors)." "Great care should be taken when using language model outputs," the AI firm added, "particularly in high-stakes contexts, with the exact protocol (such as human review, grounding with additional context, or avoiding high-stakes uses altogether) matching the needs of a specific use-case." Mixed ReviewsWhat is clear, if nothing else, is that OpenAI is racing ahead with the release of its LLMs — GPT-3 was released in the summer of 2020; GPT 3.5, the update that gave the world ChatGPT, dropped on the first of December of last year, and now, just three-ish months later, GPT-4. While we're still waiting to find out about GPT-4's full capabilities, it's pretty obvious at this point that there's a lot of growing momentum — and financial interest — in the AI space. If you want to supply the new model a spin, it's a lot easier than you might think: Microsoft has already confirmed that it's been using GPT-4 all along for its Bing AI search assistant. More on OpenAI: OpenAI Confused by Why People Are So Impressed With ChatGPT Best No-Exam Life Insurance Of June 2023Calculate How Much Life Insurance You NeedA no-exam life insurance policy may not be able to provide the full coverage amount you need, especially if you’re looking to cover many working years or the years of raising a family. Before you start getting life insurance quotes, calculate how much life insurance you need. A no-exam policy alone may not be able to provide sufficient coverage. Assess Your Chances Before You ApplyGetting life insurance without a long application process is appealing, but don’t jump into a no-exam life insurance application without understanding your chances of getting approved. Many no-exam policies require very good or excellent health for approval. A denial goes on your insurance record and could hinder future applications. Don’t be surprised if you end up doing a more traditional application process, including a life insurance medical test if you’ve had some health issues. Look Beyond the CostOf course you don’t want to overpay for life insurance, but research more than cost. There are coverage options that can be very valuable long after you buy the policy, such as the option to convert term life to permanent life insurance. Also, look at whether there’s an accelerated death benefit, which gives you access to money from your own death benefit if you become terminally ill. Be Truthful On the ApplicationNo matter what type of life insurance you’re applying for, be thorough and truthful on the application. “Pay attention to each question carefully and be ready to respond with information around specific medical conditions you have. Giving more detailed information will help streamline the process as well as get a more accurate underwriting decision,” says Tavan of Legal & General America. Intentional misrepresentations can lead to application denials or, worse, denial of a claim after you pass away. Life insurance companies have many ways to verify application information. Technology on the backend allows them to verify data from additional sources. Have a Plan in Case of a RejectionIf the company rejects you for no-exam life insurance because of your health, don’t supply up your life insurance search. If you need life insurance, you likely have other routes. Looking for traditional term life insurance? See Forbes Advisor’s ratings of the best term life insurance. |
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