Nokia SDM-2002001040 : SDM Certification - CARE (SDM_2002001040) Exam Dumps

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Latest 2023 Updated Nokia SDM Certification - CARE (SDM_2002001040) Syllabus
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Exam Number : SDM-2002001040
Exam Name : SDM Certification - CARE (SDM_2002001040)
Vendor Name : Nokia
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SDM-2002001040 Exam Format | SDM-2002001040 Course Contents | SDM-2002001040 Course Outline | SDM-2002001040 Exam Syllabus | SDM-2002001040 Exam Objectives

Exam Details for SDM-2002001040 SDM Certification - CARE (SDM_2002001040):

Number of Questions: The SDM-2002001040 exam typically consists of multiple-choice questions. The exact number of questions may vary.

Time Limit: The exam has a time limit of 3 hours (180 minutes).

Course Outline:
The SDM-2002001040 SDM Certification - CARE course focuses on equipping candidates with the knowledge and skills required to effectively manage and provide customer support in a service delivery management (SDM) role. The course outline covers the following key topics:

1. Introduction to Service Delivery Management (SDM):
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM):
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations:
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring:
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership:
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles

Exam Objectives:
The SDM-2002001040 exam aims to assess the following objectives:

1. Understanding of service delivery management principles and practices.
2. Proficiency in customer relationship management and customer support techniques.
3. Knowledge of service delivery operations, incident management, and problem resolution.
4. Competence in service quality monitoring, performance measurement, and improvement.
5. Familiarity with team management and leadership skills required in an SDM role.

Exam Syllabus:
The SDM-2002001040 exam covers the following syllabus:

1. Introduction to Service Delivery Management (SDM)
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM)
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles


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Nokia (SDM_2002001040) boot camp

 

ISA Technician Training Boot Camp (TTBC)

Bonus Features
  • 5-Day Intensive Hands-on Training Curriculum
  • Instrumentation Basics
  • Calibration and Maintenance
  • Digital (Smart) Transmitters
  • Control Valves, Positioners, and DVCs
  • Tuning and Troubleshooting Control Systems
  • Class Graduation*
  • As a culmination to an intensive week of training, students will receive their certificates of successful completion for a job well done and the right to say, "I SURVIVED ISA TECHNICIAN BOOT CAMP!"

    • *Note: Students must attend the entire week of lab-intensive exercises and lecture in order to receive their certificate.

    Technician training that directly relates to your job!

    Includes ISA Text:   Recommended Resources: When you register for the Technician Training Boot Camp you qualify to take the Fundamentals of Industrial Process Measurement & Control (FG05M) on-demand at the deeply discounted price of $500! This modular course will help you review the fundamentals so you can make the most out of your Technician Training Boot Camp! Contact Customer Service at (919) 549-8411 or at info@isa.org to get the special price for the on-demand course.

    ISA Technician Training Boot Camp combines a unique technical training course with minimum lecture and maximum hands-on experience. Over 75% of your time will be spent on equipment labs!

    This week of intensive training will cover a broad range of technical topics needed to get the job done right. Starting with basic instrumentation fundamentals and ending with the advanced and ultimate in smart technology, this comprehensive program will serve as a vital building block to your professional development and skills enhancement efforts. This course also serves as a solid introduction to other ISA courses that will help you advance your automation and control career.

    This course focuses on the knowledge required by a control systems technician with five years' experience in performing maintenance, calibration and troubleshooting tasks typical of a plant floor environment. It will test an individual's skill sets and serve as a self-assessment of additional training needs and will:

  • Provide a review of industrial measurement and control concepts and terminology
  • Review and Refresh present skills
  • Introduce new skills
    •   Who Should Attend?
  • Technicians with instrument maintenance responsibilities, and a good working knowledge of instrument fundamentals and terminology.
  • Instrument supervisors needing to understand and evaluate the skill sets required to perform instrument maintenance tasks.
  • Reliability and maintenance engineers needing to learn and/or evaluate instrument maintenance processes.
    • Intensive Hands-on Training Curriculum  

    Days: 4.5CEUs: 3.6PDHs: 36

    DAY 1: Instrumentation Basics You Will Cover:
  • Conventional analog field devices: Sensor Technologies | Measurement Fundamentals | Standard Signals
  • Loop Characteristics: Current Loop | Power Source
  • Smart Field Devices: Current Practice | Typical Smart D/P Transmitter | Configurations 
    • Classroom/Laboratory Exercises:
  • Calibrate process measurement devices
  • Current loop construction and measurements
  • Configure smart transmitters 
    • You Will Be Able To:
  • Describe the operation of a pneumatic differential pressure transmitters
  • Calibrate a pneumatic d/p transmitter
  • Describe the operation of the 4-20 ma current loop
  • Perform voltage and current measurements in a 4-20 ma current loop
  • Describe the operation of an electronic differential pressure transmitter
  • Calibrate an electronic d/p transmitter
  • Describe the configuration process for a digital transmitter
  • Configure a digital transmitter 
    • DAY 2: Calibration and Maintenance You Will Cover:
  • Temperature Measurements and Sensor Fundamentals
  • D/P Level Applications: Hydrostatic Head Level Measurement | Bubbler Level Measurement | Level Transmitter | Open and Closed Tank Installation | Remote Seals
  • Calibration and Configuration: Configuring Smart Temperature Transmitters 
    • Classroom/Laboratory Exercises:
  • Calculate span and range values for various level measurement applications
  • Calibrate differential pressure, RTD, and thermocouple transmitters
  • View a three-wire RTD demonstration and identify errors
  • D/P Liquid Level Measurement with elevation/suppression applications 
    • You Will Be Able To:
  • Connect various transmitters for measurements of level, flow, and temperature
  • Calculate measurement ranges for d/p level applications
  • Calibrate various d/p transmitters for level measurements
  • Describe temperature measurements utilizing various sensors and transmitters
  • Calibrate various temperature transmitters utilizing various sensors 
    • DAY 3: Digital (Smart) Transmitters You Will Cover:
  • Analog vs. Digital Instruments: Analog Limitations | Calibration of Analog vs. Digital Instruments
  • Serial Digital Communications: Modem | FSK | Protocol
  • HART™ Communication: Features | Master/Slave | Point-to-Point | Capabilities of HART 
    • Classroom/Laboratory Exercises:
  • Configure digital transmitters and digital valve controllers and control valves
  • Perform sensor trims and calibrations
  • Use various communication tools to configure smart field devices 
    • You Will Be Able To:
  • Differentiate between analog and digital instruments
  • Configure, re-range, and calibrate smart/digital field devices
  • Communicate with digital devices utilizing computer-based software 
    • Day 4: Control Valves, Positioners, and DVCs You Will Cover:
  • Analog Positioners: Operation of Analog Positioners | Calibration
  • Smart Control Valves: Digital Positioners | Diagnostic Tools | Control Valve Tuning
  • Diagnostics: Features | Capabilities 
    • Classroom/Laboratory Exercises:
  • Calibrate and split-range analog positioners
  • Configure, calibrate, and split-range DVCs
  • Use various communication tools to configure DVCs
  • Perform diagnostic tests on smart control valves 
    • You Will Be Able To:
  • Differentiate between analog and digital positioners
  • Configure, split-range, and calibrate analog positioners
  • Configure and calibrate control valves fitted with digital valve controllers
  • Communicate with DVCs utilizing computer-based software
  • Test diagnostic capabilities of digital valve controllers 
    • Day 5: Tuning and Troubleshooting Control Systems You Will Cover:
  • Review of Feedback Control Concepts and Components: History of Control Operation | Concepts | Pictorial Representation | Disturbances in the Loop
  • Control Modes: Proportional | Integral | Derivative
  • Introduction to Troubleshooting: Purpose of Troubleshooting | Reasons for Troubleshooting
  • Approaches to Troubleshooting: Equipment History | Input/Output (Serial) | Shotgun Approach | Logical Analysis
  • Logical Analysis Troubleshooting: Verify | Identify | Repair | Test | Follow-up on Problems 
    • Classroom/Laboratory Exercises:
  • Demonstrate the operation of components required for closed loop control
  • Tune feedback control loops via a number of different methods
  • Tune using PC-based simulation software
  • Observe operation and tuning of a feedback control loop
  • Diagnose and solve problems with single-loop control loops
  • Troubleshoot several single control loop problems 
    • You Will Be Able To:
  • Define the concepts of PID control
  • Explain component operation in a closed loop control system
  • Use the trial-and-error methods to tune a control system for stated quality control
  • Develop a systematic approach to troubleshooting
  • Identify why a systematic approach to troubleshooting is most effective
  • Follow specified procedures for proper loop check-out
  • Verify, locate, and identify performance problems and the causes of the problems

    • For more information:Contact us at +1 919-549-8411 or info@isa.org to start your company on the path to well-trained employees.


    Boot Camp Confidential

    One of the guys fell asleep during duty. He lived to regret it. One of the drill instructors ambushed him and told him that he was now a goner, so then he had to go around being a spooky ghost. Like, literally. He has to walk around with a sheet over his head booing and shaking everyone's racks. Cessno

    Guide dog puppies lead through 'boot camp' - by former special forces officer

    These “ruff and ready” would-be guide dogs were put through their paces – with the help of Britain's best special forces officers. Ollie Ollerton, from “SAS: Who Dares Wins”, put the latest round of doggy recruits through their paces near the Guide Dogs National Centre in Leamington Spa.

    The former UK special forces solider said: “I’m here to see if they’ve got what it takes.

    “It’s not for the faint-hearted, and this boot camp will prove if any of the recruits are barking up the wrong tree.”

    The fun trial run was set up to raise awareness of Guide Dogs' Sponsor a Puppy campaign – and included Fern, a new sponsor puppy who is just starting her journey to becoming a guide dog.

    Alongside Fern in the ranks were her two sisters Anne and Charley, and four brothers Yoro, Utah, Ben, and Frankie.

    The new draft performed to the best of their abilities as they slalomed their way through an obstacle course.

    They were encouraged by Ollie to scale barriers, navigate around cones, and travel through a tunnel as part of their fun run – all with varying degrees of success.

    He rallied the troops and kept discipline among the six-week-old yellow Labrador puppies, which capped off a fine performance with a sprint finish, all under the watchful eye of their mum, Sylvia.

    But there was room for improvement from the new sign-ups, with a few struggling to keep their focus on the task in hand as Ollie was mobbed by the pups, who turned on their sergeant and began licking his face.

    Ollie said: “I’m very passionate about the work they [Guide Dogs] do, and it’s my job and my mission to get much-needed donations to the charity.

    “One of the ways you can help is by sponsoring a guide dog puppy. I’ve been sponsoring a puppy for probably the last three years, and it’s one of the most amazing things you can do.”

    Tim Stafford, director of canine affairs for Guide Dogs, said: “We’re proud of our new recruits, and we know their mum Sylvia and dad Hartmann will be too.

    “It's absolutely fantastic that Ollie came out to meet some of our puppies and put them through their paces.

    “I'm not sure the pups will be putting their SAS training to use as guide dogs, but they had a fantastic time nevertheless.

    “The Sponsor a Puppy campaign funds other new recruits, letting them rise through the ranks to give them a shot of becoming a true leader themselves.”


    		  




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